We understand that unforeseen circumstances may arise, and scheduling conflicts may occur. In order to provide the best service to all our clients and maintain the efficiency of our classes and sauna appointments, we have established the following cancellation policy:

Classes:

• A minimum of 2 hours notice is required for the cancellation of any class.

• If you cancel within 2 hours of the scheduled class, you will be charged the full value of the class ($20).

• Late cancellation (less than 2 hours prior to class start time) will be charged a late cancel fee ($10).

Enrollments/Events/Workshops:

• Special Events and Workshops will vary, please see the bottom of the description for each individual event and workshop for their cancellation window. Late cancel and no-show fees will be charged.

Sauna Appointments:

• A minimum of 12 hours notice is required for the cancellation of any sauna appointment.

• If you cancel within 12 hours of the scheduled sauna appointment, you will be charged the full value of the appointment.

How to Cancel:

• To cancel a class or sauna appointment, please log in to your account on our website or Walla app.

• If you are unable to cancel through these methods, please ensure you speak directly to our staff as soon as possible. Please note that when we are in the studio, our phones are on do not disturb so we can give the best service to our customers. Therefore, voicemails, text, email and social media are not an accepted form of cancellation and may still result in late-cancellation or no-show fees.

Late Arrivals:

• We encourage all clients to arrive on time for their scheduled classes and sauna appointments.

• In the event of a late arrival, the session will not be extended, and the full session fee will be charged.

• Repeated late arrival may result in suspension of booking privileges.

Exceptions:

• We understand that emergencies and unexpected situations may arise. Please contact us directly to discuss any exceptional circumstances.

Refunds:

• We do not provide refunds for unused passes.

• Refunds will not be provided for missed classes or sauna appointments due to late cancellations or no-shows.

By participating in our classes, workshops, events or sauna appointments, you acknowledge and agree to abide by our cancellation policy. We appreciate your understanding and cooperation as we strive to provide the best experience for all our clients. Thank you for choosing Moxie.

Cancelling an auto-renewing Membership

At Moxie Yoga Barre Pilates and The Reformer Room, we understand that circumstances can change, and you may need to cancel your auto-membership. If you have a 3-month or 12-month commitment and wish to cancel before the minimum commitment period is met, an early termination fee will apply. To cancel your membership, please fill out this request form and our Customer Experience Coordinator will assist you. Please note that we do require 30-days notice to process cancellations and memberships changes. https://forms.gle/uYDJFU2QBcJsGUfG9